Lcruz — Official Policy

Shipping Policy

Fast, transparent, and tracked from warehouse to your door — here's exactly how your order travels.

Last updated: March 2026

"Every order. Every mile. Every update — covered."

Reliable dropshipping · Real-time tracking · Transparent customs · No hidden fees

1

Order Processing Time

Every order moves through a careful verification process before it ships — ensuring accuracy, quality, and full payment confirmation before we pass it to our fulfillment partners.
  • Standard orders process within 1–3 business days of confirmed payment.
  • Print-on-Demand (POD) and customised products require 3–7 business days — each item is crafted specifically for you.
  • During peak seasons, holidays, or promotional events, processing windows may extend slightly.
  • Orders process Monday through Friday, excluding public holidays.
2

Estimated Shipping Times

Delivery timelines vary based on the product's origin warehouse, your chosen shipping method, and your destination country.
Shipping Origin Estimated Delivery
China Warehouse 7–20 business days
US / EU Warehouse 2–7 business days
These figures are estimates. Customs clearance, carrier schedules, and weather conditions can occasionally push timelines — factors beyond our direct control.
3

Shipping Costs

Your shipping cost calculates automatically at checkout — no hidden fees, no surprises. The final rate reflects three factors:
  • Product weight and dimensions
  • Your delivery destination country
  • Your selected shipping method
Review the full cost breakdown before confirming your order — total transparency, always.
4

Tracking Your Order

Once your order ships, you'll receive a confirmation email carrying your unique tracking number. Use it to follow your package in real time through the carrier's portal.
Please allow 24–48 hours for tracking data to activate after your shipping confirmation email arrives.
5

Customs Duties & Import Taxes

International shipments may attract customs duties, import taxes, or border fees — all governed by your country's local regulations. These charges fall outside our control and remain the customer's responsibility.

We offer two shipping arrangements at checkout:
DDP
Delivery Duty Paid
All duties and taxes bundle into your shipping cost upfront — no surprise charges at your door.
DDU
Delivery Duty Unpaid
Duties and taxes become payable upon delivery, handled directly with your local customs authority.
6

Shipping Address Accuracy

Double-check your delivery address before submitting your order. A missing apartment number or misspelled street name can derail an otherwise smooth delivery.
  • Incorrect or incomplete addresses
  • Missing address details
  • Address changes requested after shipment
Need to correct your address? Contact us immediately after placing your order — we'll do everything possible to update it before dispatch.
7

Multiple Packages

Ordering several items at once? Some products ship from different warehouses, meaning your order may arrive across separate packages on different days. Each package carries its own unique tracking number — monitor every shipment individually, with complete visibility.
8

Delivery Issues

If your order arrives damaged, goes missing, or runs significantly past its estimated delivery window — reach out to our support team right away. We investigate every case thoroughly and work toward a fast, fair resolution.
9

Delays Beyond Our Control

We strive to meet every estimated delivery window, but certain external forces can occasionally extend transit times:
  • Customs inspections and border processing
  • Severe weather conditions
  • Carrier disruptions or strikes
  • Global logistics pressures
We keep communication transparent throughout any delay and genuinely appreciate your patience.
Have a shipping question?

Our support team responds promptly — typically within one business day.

Thedewnova@gmail.com